Nesty is provided by Snoaper, a business registered in Denmark (CVR 45076199). These terms explain what you can expect when you use Nesty Parent, Nesty Child Tablet setup, and device management features. Our Privacy Policy explains in full how Nesty handles family data.
Terms & Conditions
Use Nesty only for a family you manage. The parent account controls Nesty Parent family setup, Nesty Child Tablet rules, and the data shared inside the app.
- We do not sell your personal data.
- We do not sell your email address.
- We do not sell your child's usage data to third parties.
- We keep family data protected and deliver it back to you inside Nesty.
Privacy Policy
Nesty processes account, family, child profile, tablet and support data to run Nesty Parent sign-in, family setup, Nesty Child Tablet device control and related features. The full details, including what we collect, why, who helps us, how long we keep it and your rights, are in the Nesty Privacy Policy.
- We only use the data needed to provide, support and improve the service.
- We do not sell family data, show ads, or use child data for advertising or profiling.
- We keep family data safe and only surface it back to the family account that owns it.
Parent Consent & Child Data
Nesty is intended to be set up and managed by a parent or legal guardian. The parent account is responsible for creating child profiles, linking Nesty Child Tablet devices, choosing rules, and deciding what child Android tablet activity Nesty should manage.
- Nesty Parent is for adults (18 and over). Children use only Nesty Child Tablet on a tablet their parent has set up; they do not create Nesty accounts.
- Child profiles may include names or nicknames, date of birth or age band, device assignments, schedules, app rules, website rules, KidTube channel settings, chores, reward balances, and the device activity, tablet location, and parent-requested screenshots or camera pictures needed to run parental controls.
- Nesty uses this information to enforce the rules the parent sets, sync family settings between Nesty Parent and Nesty Child Tablet devices, show the parent dashboard, troubleshoot setup, and improve reliability during beta.
- Parents should not use Nesty for a child unless they have the right to manage that child's device and family settings. Please tell your child, in words that suit their age, that Nesty is on their tablet.
Service Providers
Nesty relies on trusted infrastructure and payment providers to run the service. These providers process data only as needed to provide their part of the service.
- Firebase and Google Cloud are used for sign-in, family data, device sync, server functions, file storage, push notifications, hosting, and operational logging. Firebase Crashlytics receives crash reports from both apps.
- OpenAI GPT-5.6 Luna processes the minimum authorised context needed for parent-only Nesty AI answers. Requests are sent with provider-side conversation storage turned off. OpenAI may keep abuse-monitoring logs for up to 30 days, and processing may take place in the United States.
- Resend sends account emails such as verification, invites and password reset codes from no-reply@nesty.family. Cloudflare hosts nesty.family, forwards email sent to support@nesty.family, and provides cookie-free Web Analytics on our websites.
- Stripe is used for checkout, subscription status, payment method updates, billing history, taxes where required, and cancellation through the customer portal.
- Android and Google services may provide device, sign-in, Play Services, billing, and operating-system functionality used by the app.
- The full, current list of providers and where they process data is in the Privacy Policy.
Nesty AI Conversation Quality Review
Nesty AI is optional. Before a parent can use it, the parent must accept the quality review disclosure inside Nesty AI by choosing Agree and continue. Without that consent, Nesty AI stays off and no conversation is sent or stored.
- Consented parent requests and Nesty AI responses are redacted for obvious PINs, passwords, tokens, card numbers, and API keys.
- Conversation review records are retained for up to 90 days and used only to assess whether a valid Nesty request was answered or needs a tested product or guide fix.
- Parents can withdraw consent through our contact form or by emailing support@nesty.family; we then delete their stored review records. Review records are not sold or used for advertising and are removed with the family account.
Retention, Export & Deletion
During beta, Nesty keeps family and billing records for as long as needed to provide the service, support the family account, comply with billing or legal obligations, and debug reliability issues.
- Parents can request help with account access, family data, export, billing questions, refunds, or deletion through Feedback in Nesty Parent, our contact form, or by emailing support@nesty.family. Deletion steps are on the account deletion page.
- Deleting the app from a device does not automatically delete cloud family data or Stripe billing records. Sign in again with the same parent account to manage the subscription or send a request.
- Some records may need to be retained for fraud prevention, billing, tax, security, or legal compliance even after a deletion request.
Beta Reliability & Support Data
Nesty is in beta, so parents may send feedback, screenshots, device details, or issue descriptions to help diagnose setup and reliability problems.
- Feedback is used to support the family, prioritize fixes, improve onboarding, and understand tablet-specific issues.
- Do not include sensitive information in Feedback unless it is needed to solve the issue.
- If Nesty Parent cannot open, reinstall Nesty Parent from this site, sign in with the same parent account, then use Feedback or Plan.
Subscription & Billing
Nesty Parent offers a monthly family subscription and a founder lifetime purchase through Google Play. The store shows the local price, any eligible trial or offer, taxes and renewal terms before you confirm. Nesty Child Tablet inherits family access and is not purchased separately.
- New family accounts receive a 1-month trial. Existing valid trial, promotional and lifetime access does not require another purchase.
- A paid subscription renews according to the terms confirmed at checkout unless cancelled. Starting a Nesty account alone does not authorize a charge.
- You can manage or cancel from Plan in Nesty Parent using the provider for your purchase.
- Google Play manages store purchases, payment details and subscription cancellation. A founder lifetime purchase is a one-time purchase, not a recurring subscription.
- For existing Stripe billing, Stripe may add taxes where required; the final amount is shown before checkout confirmation.
- Existing Stripe subscribers keep their agreed subscription terms and founding discount while eligible. Their billing history, card updates and cancellation remain available through the Stripe customer portal opened from Plan.
Refunds & Support
You can cancel any time from Plan in Nesty Parent. Cancellation stops future renewals; access normally continues until the end of the paid billing period or free trial.
- Refund requests are reviewed for billing mistakes, duplicate charges, failed access after payment, and any refund right required by law.
- Use Feedback in Nesty Parent for beta issues, billing questions, refund requests, and support requests, or use our contact form or email support@nesty.family. A person at Snoaper reads every message, and we reply within 2 working days.
- If you cannot open the app, use the contact form or email support@nesty.family from your parent account. Include the error and device model; never include passwords or your Parent PIN.
